Delivery methods
IlSartoServices can accept orders only with delivery in the territory of the Italian state.
IlSartoServices does not ship to Mail Boxes, post offices, post office boxes and companies that provide domiciliation services.
For each order placed on www.IlSartoServices.it, IlSartoServices will issue a sales note (equal to a receipt) or invoice of the material shipped. For the issuance of the tax document, the information provided by the Customer at the time of the order shall prevail. After the document has been issued, no variation will be possible.
Please note that for orders whose total value exceeds € 3,600.00, it is not possible to issue a sales note. You will therefore be asked for the tax code or VAT number for the invoice issue.
Shipping costs are charged to the customer and are explicitly highlighted at the time the order is placed. They are subject to possible surcharges for special conditions (restricted traffic areas, difficult to reach or peripheral areas). The payment of the goods by the Customer will take place using the method chosen when ordering. No additional fees or fees are due to IlSartoServices.
The delivery of the ordered goods is understood to be on board the truck, unless otherwise specified.
The goods travel with packaging made directly from the manufacturer, in cardboard boxes wrapped in transparent cellophane (heat-shrunk film), in cardboard boxes sealed with security tape or in envelopes for self-adhesive closure according to the warehouse of origin. In no case is the courier adhesive tape or other closing materials used.
The delivery times of the ordered goods are purely indicative and are published in the appropriate table under the heading "indicative delivery times"; they may be subject to change due to force majeure or due to traffic conditions and traffic in general or by the Authority. The standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
No responsibility can be attributed to IlSartoServices in case of delay in the order or delivery of the ordered goods.
At the time of delivery of the goods by the courier, the customer is required to check:
• 01. that the number of packages delivered corresponds to what indicated in the form or transport document (DDT);
• 02. that the packaging is intact, undamaged, wet or otherwise altered;
• 03. that no closing materials other than those mentioned above have been used.
Any external damage or non-correspondence of the number of packages must be immediately notified to the courier making the delivery, with the words "collection with reserve for damaged package", or "collection with reserve for open package" or "collection with reserve for packages missing "on the appropriate accompanying document. It is also required to open an anomaly file at IlSartoServices, filling out the present under the "Problems with the order?" Button in the details of the order in your personal area, choosing the item "I received a visibly damaged box or tampered with "or" Some products I have ordered are missing ".
Once the courier's document has been signed, the Customer can not make any objection regarding the external characteristics of the goods delivered.
Any damages or hidden anomalies must be reported to IlSartoServices Customer Service through the opening of an anomaly practice by filling out the present under the "Problems with the order?" Button in the details of the order in your Personal Area, choosing the item " The box is intact, but the products inside are damaged ". The request must be submitted no later than 8 calendar days from receipt of goods.
Any notification beyond the aforesaid terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what has been declared.
• 1. Delivery by express courier
The standard delivery will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday.
The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and tries the delivery within the following 24 hours; in case of further absence, a warning is left again and the shipment is put in storage. The Customer will be contacted by the Staff IlSartoServices with which he will define the details of the delivery.